Terms & Conditions
Effective Date: September 22, 2026Last Updated: September 22, 2026Welcome to Sandline.
These Terms & Conditions (“Terms”) govern your access to and use of the Sandline website, mobile application, and services, including travel planning, safaris, hunting experiences, golf tours, scuba diving, fishing, mountaineering, trekking, wildlife experiences, accommodation arrangements, transportation arrangements, and other adventure or travel experiences provided or arranged by Sandline.
By accessing our website, using our application, submitting an enquiry, making a booking, or participating in a Sandline experience, you agree to these Terms.
If you do not agree with these Terms, please do not use our website, application, or services.
1. About Sandline
Sandline provides and/or coordinates travel and adventure experiences in Africa and other destinations.Depending on the experience selected, Sandline may work with independent local operators, guides, outfitters, accommodation providers, transportation providers, activity specialists, and other third-party service providers.Some experiences may take place in remote environments and may involve inherent risks.
2. Eligibility
You must provide accurate and complete information when using our services.Certain activities may have minimum age, experience, health, fitness, licensing, certification, nationality, or other eligibility requirements.Additional requirements may apply to specific destinations or activities.Sandline may refuse participation where a customer does not meet applicable requirements.
3. Bookings
A booking is not confirmed until Sandline has received the required information and payment and has provided confirmation, unless otherwise stated in writing.Availability is subject to the relevant operator, destination, accommodation provider, activity provider, permits, transportation availability, and other third-party conditions.Sandline reserves the right to correct pricing, availability, itinerary, or other information where an error has occurred.
4. Travel Documents and Entry Requirements
- Valid passport
- Visas
- Travel permits
- Vaccination certificates
- Activity permits
- Hunting permits
- Fishing permits
- Diving certifications
- Insurance documents
- Any other documents required by the destination or activity
Requirements vary by nationality, destination, and activity.Sandline may provide general assistance or information, but you remain responsible for ensuring that you meet all applicable entry and travel requirements.
5. Health, Fitness and Medical Requirements
Certain Sandline activities can be physically demanding and may involve exposure to remote, outdoor, high-altitude, marine, wildlife, or otherwise hazardous environments.You are responsible for honestly informing Sandline of any relevant health, fitness, accessibility, dietary, or other requirements that may affect your participation or safety.You should obtain appropriate medical advice before participating in activities where your health or fitness may be relevant.Sandline may require medical certification, fitness confirmation, or other documentation for certain activities.Sandline may refuse or modify participation where reasonably necessary for safety.
6. Adventure and Inherent Risks
You acknowledge that adventure travel and outdoor activities may involve inherent and unpredictable risks.Depending on the experience, risks may include:
- Wildlife encounters
- Dangerous animals
- Firearms and hunting-related risks
- Water-related incidents
- Diving-related risks
- Drowning
- Fishing-related accidents
- Falls
- Slips and trips
- Mountain and high-altitude conditions
- Extreme weather
- Heat, cold, storms, or natural disasters
- Remote locations and limited access to emergency services
- Vehicle or transportation accidents
- Illness or injury
- Changes in terrain or environmental conditions
- Equipment failure
- Delays or cancellations
- Acts or omissions of third-party providers
- Other risks inherent to adventure travel
You voluntarily participate in activities with an understanding that not all risks can be eliminated.
7. Hunting Experiences
Where Sandline arranges hunting experiences, participation is subject to applicable laws, permits, licensing requirements, conservation regulations, property rules, firearm regulations, and other requirements applicable to the destination.Customers are responsible for complying with all applicable laws and instructions from authorized guides, operators, authorities, and property owners.Sandline does not authorize or encourage any activity that violates applicable law.Hunting availability, species, quotas, permits, locations, seasons, and conditions may change due to regulatory, environmental, conservation, or operational requirements.
8. Scuba Diving and Water Activities
Scuba diving, deep-sea fishing, shark diving, wreck diving, and other water-based activities carry inherent risks.Participants may be required to meet applicable certification, experience, age, health, equipment, or other requirements.Participants must follow the instructions of qualified instructors, guides, captains, operators, and safety personnel.Sandline may modify or cancel an activity where weather, sea conditions, equipment, safety considerations, or other circumstances make participation unsuitable.
9. Mountaineering and High-Altitude Activities
Mountaineering, trekking, Kilimanjaro climbing, and high-altitude activities involve significant physical and environmental risks.Conditions may change rapidly and may include altitude-related illness, extreme weather, difficult terrain, fatigue, injury, and limited access to medical facilities.Participation does not guarantee reaching a particular summit, destination, route, or objective.Guides and operators may alter, shorten, postpone, or cancel an activity where safety or operational conditions require it.
10. Itinerary Changes
- Weather
- Safety concerns
- Government restrictions
- Permit availability
- Wildlife conditions
- Environmental conditions
- Transportation issues
- Operator availability
- Local conditions
- Force majeure events
- Other circumstances outside reasonable control
Where reasonably possible, Sandline will communicate material changes to customers.
11. Third-Party Service Providers
- Hotels and lodges
- Safari operators
- Hunting outfitters
- Guides
- Airlines
- Transportation providers
- Dive operators
- Fishing operators
- Golf facilities
- Mountaineering operators
- Local activity providers
- Other travel suppliers
12. Pricing and Payment
- Flights
- Visas
- Travel insurance
- Personal expenses
- Meals not specifically included
- Equipment
- Tips and gratuities
- Permits
- Taxes or fees imposed by third parties
- Additional transportation
- Optional activities
13. Cancellation and Refunds
Cancellation and refund terms may vary depending on the specific trip, destination, activity, accommodation, transportation provider, and other services included in a booking.Any cancellation deadlines, applicable fees, deposits, non-refundable amounts, and refund terms applicable to a particular booking will be communicated to the customer at the time of booking or in the applicable booking confirmation.Where third-party suppliers impose cancellation or non-refundable charges, those charges may apply to the customer’s booking.If no specific cancellation terms have been provided in writing, Sandline will determine the applicable cancellation and refund terms based on the nature of the services booked and the terms imposed by the relevant service providers, subject to applicable law.Customers should contact Sandline as soon as possible if they need to cancel or modify a booking.
14. Travel Insurance
- Medical expenses
- Emergency evacuation
- Trip cancellation
- Trip interruption
- Lost or delayed baggage
- Adventure activities
- Diving
- Mountaineering
- Hunting
- Personal liability
15. Customer Responsibilities
- Provide accurate information
- Follow applicable laws
- Follow instructions provided by guides and operators
- Follow safety procedures
- Respect wildlife, local communities, property, and the environment
- Maintain required travel documentation
- Pay all amounts due
- Arrive at required meeting points on time
- Behave responsibly
- Inform Sandline of relevant requirements before travel
- Not engage in unlawful, dangerous, abusive, or disruptive conduct
16. Liability
To the maximum extent permitted by applicable law, Sandline shall not be responsible for loss, injury, damage, delay, cancellation, expense, or inconvenience arising from circumstances beyond Sandline’s reasonable control or from the acts or omissions of independent third-party providers.Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.Where permitted by law, Sandline’s liability may be limited to the amount paid by the customer for the relevant service giving rise to the claim.Specific liability limitations may also apply under the terms of individual suppliers or booking agreements.
17. Force Majeure
- Natural disasters
- Extreme weather
- Epidemics or pandemics
- War
- Terrorism
- Civil unrest
- Government restrictions
- Border closures
- Strikes
- Transportation disruptions
- Wildlife or environmental conditions
- Political or regulatory changes
- Infrastructure failures
- Acts of God
- Other events beyond reasonable control
18. Photography and Media
Sandline may photograph or record experiences for marketing, promotional, editorial, or operational purposes.Where required by applicable law, appropriate consent will be obtained.If you do not wish to appear in promotional photography or video, please notify Sandline in writing before the relevant activity.
19. Intellectual Property
- Use the website or application unlawfully
- Attempt unauthorized access
- Interfere with the operation or security of the website or application
- Introduce malicious code
- Scrape or systematically collect information without authorization
- Impersonate another person
- Submit false information
- Use the service for fraudulent purposes
- Violate the rights of Sandline or any third party
20. Acceptable Use
- Use the website or application unlawfully
- Attempt unauthorized access
- Interfere with the operation or security of the website or application
- Introduce malicious code
- Scrape or systematically collect information without authorization
- Impersonate another person
- Submit false information
- Use the service for fraudulent purposes
- Violate the rights of Sandline or any third party
21. Mobile Application
If you use the Sandline mobile application, you are responsible for maintaining a compatible device and operating system.The application may require internet connectivity and certain device permissions to provide particular functionality.The application may not be available or function identically on all devices, operating systems, networks, or locations.You must also comply with any applicable terms imposed by the relevant app store or platform.
22. Privacy
Your use of the Sandline website and application is also governed by our Privacy Policy.Our Privacy Policy explains how we collect, use, store, and share personal information.
23. Third-Party Links
Your use of the Sandline website and application is also governed by our Privacy Policy.Our Privacy Policy explains how we collect, use, store, and share personal information.
24. Changes to These Terms
Sandline may update these Terms from time to time.Updated Terms will be posted on the website and/or application with a revised “Last Updated” date.Your continued use of the website, application, or services after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
25. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of South Africa, without regard to conflict-of-law principles, unless a different governing law is required by applicable law or expressly agreed in a written booking agreement.Any dispute arising from or relating to these Terms or the services provided by Sandline shall be subject to the jurisdiction of the appropriate courts of South Africa, unless otherwise required by applicable law.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in effect.
27. Entire Agreement
These Terms, together with any applicable booking confirmation, activity-specific terms, cancellation policy, Privacy Policy, and other written terms provided by Sandline, constitute the agreement governing your use of the relevant Sandline services.
28. Contact Us
For questions regarding these Terms or your Sandline booking, please contact us:
SandlineAddress: Pocatello, Idaho, USAEmail: andries@sandline.usPhone: +1 208 406 4929Website: https://sandline.us